Archives: Timeline Stories

At GoDaddy, provided sales and operations leadership to a team of 14 Supervisors and 300 agents across multiple shifts and locations.

At GoDaddy, led a team of up to 450 Inbound Sales and Support Representatives and directly managed up to 15 Supervisors across multiple lines of business, driving operational excellence and employee engagement. By coaching supervisors and fostering a culture of ownership, I launched a monthly quota initiative that significantly improved performance, which was the foundation…

Led 120 Sales Representatives and 8 Supervisors across four departments, providing operational leadership, coaching, and performance strategies that drove rapid team growth and high-impact results. I collaborated with Business Intelligence and Workforce Management to analyze data, refine hiring decisions, and optimize sales performance. I transitioned the Billing Department team from a renewal-based to a new…

At ConstructEdge, led all Sales initiatives, including a team of Strategic Account Executives and Sales Executives, driving performance through scalable sales strategies, pipeline management, and the “Expanding and Landing” approach to deepen market penetration and retention. I partnered cross-functionally with Product and Marketing to align offerings with customer needs and documented processes to enable consistent…

At GoDaddy, led a high-performing team of Account Managers, Customer Support Guides, and a Team Manager—focused on enhancing the experience for high-value clients. I shifted the team from reactive support to proactive account management through hands-on coaching and process improvements. Partnering with Customer Experience and Marketing leaders, I helped launch a loyalty program and shared…