Sales Operations Manager (NOVEMBER 2011 – JULY 2016)

At GoDaddy, led a team of up to 450 Inbound Sales and Support Representatives and directly managed up to 15 Supervisors across multiple lines of business, driving operational excellence and employee engagement. By coaching supervisors and fostering a culture of ownership, I launched a monthly quota initiative that significantly improved performance, which was the foundation of incentive pay for the next decade. This effort more than doubled daily new revenue per rep—from $400 to $1,000—within nine months, creating a more accountable, inspired, and results-driven environment.